Coronavirus COVID-19 Information
- Information for patients who have a scheduled test or appointment
- Information for hospital visitors
- Donations: How you can help
If you have any questions regarding a hospital bill, please call the number on the bill or contact one of our customer service representatives at 1-800-884-6966.
We will verify your insurance information upon your child's admission. A patient financial advocate will meet with you to review your estimated out-of-pocket expenses.
Hospitals have a chargemaster, a comprehensive list of all items that can be billed to a patient or insurance provider. Although these charges are rarely paid due to the discounts negotiated by private insurers, hospitals use them as a starting point for billing in order to comply with federal regulations.
Whether the stay was planned or unplanned, we will bill your insurance company at the end of the visit for all covered services received. Once we receive payment from your insurance company, we will bill you for any balance remaining on your account or for any services not covered by your policy. Payment must be made immediately upon receipt of your bill.
Certain charges are not billed by the hospital and will not appear on your hospital statement. These include the fees of your personal physician, specialists who participate in your care and private duty nurses. You might receive separate bills for their services, often under different names (such as the name of a medical practice). Please be aware that these charges might or might not be covered by your insurance policy.